How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Do I need to be over 18 to buy vape products?

Absolutely. You must be at least 18 years old to purchase any vape products from our store. We conduct age verification checks at checkout to comply with UK law.

Is vaping legal in the UK?

Yes, vaping is legal in the UK. However, it is regulated under the Tobacco and Related Products Regulations 2016, which restrict the sale of vape products to those aged 18 and over.

Are disposable (single‑use) vapes banned in the UK?

Yes. As of June 1, 2025, the sale, supply, and business possession of disposable (single‑use) vapes—whether nicotine or non‑nicotine—have been banned across the UK. Only rechargeable, refillable devices with replaceable coils or pods are legal to sell. Retailers selling disposables risk fines (£200+) and, for repeated breaches,^ even unlimited fines or jail. Consumers may continue using disposables bought before June 1, but selling or supplying such stock after that date is illegal.

Are your vape products compliant with UK laws?

Yes, all our products listed on vapecape.co.uk are TPD-compliant, meeting UK and EU safety and packaging standards.

Are there limits on vape liquid sizes or nicotine strength?

Yes. Under UK law:E-liquid bottles can’t exceed 10ml if they contain nicotine.The maximum nicotine strength allowed is 20mg/ml (2%).Vape tanks can hold a maximum of 2ml of liquid.

Are there any health regulations or warnings?

Yes, vape packaging must display health warnings such as “This product contains nicotine which is a highly addictive substance.” All our packaging complies with these regulations.

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Contact

We would love to hear from you.

If you’ve got great products your making or looking to work with us then drop us a line.

Phone

+447934215935

Email

info@vapecape.co.uk

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